This Privacy Policy explains how Cham Riverside collects, stores, uses, and protects your personal information when you visit our website, register for membership, make reservations, or use our services. By accessing our services, you acknowledge and agree to the terms outlined in this Privacy Policy.
* Should this Privacy Policy be updated, the latest version will always be published on the official Cham Riverside website.
INFORMATION WE COLLECT
To provide consultation, reservations, and personalized customer care, Cham Riverside may collect the following information:
- Full name, Contact phone number, Email address.
- Residential address (when required).
- Date of birth (for membership benefits and birthday privileges).
- Company or business information (if applicable).
- Reservation date and number of guests.
- Services booked, including Onsen, Jjimjilbang, Spa & Therapy, Skin Care, Riverside Restaurant, Workshops, and other wellness experiences.
- Selected treatment area or experience package.
- Membership registration details and service history.
HOW WE USE YOUR INFORMATION
Your information may be used to:
- Process reservations and provide customer care before, during, and after your visit.
- Inform you about promotions, events, workshops, and membership benefits.
- Improve our services and overall guest experience.
- Respond to inquiries, feedback, or customer support requests.
- Manage membership programs, reward points, and related benefits.
- Fulfill legal and regulatory obligations where applicable.
OUR COMMITMENT TO DATA PRIVACY
Cham Riverside is committed to protecting your personal information through appropriate technical and administrative security measures.
Our Commitment: Cham Riverside will never sell, trade, or disclose your personal information to third parties for commercial purposes without your consent.
DATA RETENTION
Your personal information will be retained only for as long as necessary to provide our services and comply with applicable legal requirements.
REQUEST TO UPDATE OR DELETE
If you would like to review, update, or request the deletion of your personal information, please contact us: