1. Purpose
To ensure that the provision of goods and services is carried out in accordance with the law and to protect the rights and interests of customers, the website Cham Riverside hereby announces the conditions and limitations applicable to transactions on the website.
2. Time limits on provision
The website receives online orders 24 hours a day, 7 days a week.
Standard order-processing hours:
- Monday to Saturday;
- During office hours or according to the company’s working schedule.
Orders placed outside of business hours or on holidays will be processed on the next business day.
Certain products may require additional preparation time or pre-ordering, and such details will be specifically communicated.
3. Geographic scope of provision
The website supplies goods within the areas served by its shipping partners.
For the following areas:
- Islands;
- Remote regions;
- Isolated regions;
- Areas with restricted shipping;
delivery time may be extended, or the website reserves the right to decline the order if delivery conditions cannot be met.
4. Customer eligibility restrictions
Customers who conduct transactions must:
- Have full civil act capacity as prescribed by law;
- Provide complete order information.
For products that fall under age-restricted or industry-specific regulations (if any), customers must fully meet the requirements as prescribed by law.
5. Quantity limits
The website reserves the right to set:
- Maximum quantities per order;
- Maximum quantities per promotional program;
- Quantity limits per customer to ensure supply availability and the general interests of consumers.
These limits will be communicated directly on the product page or in the promotional program details.
6. Availability of goods and services
The website will make every effort to ensure the continuous provision of goods and services.
However, provision may be interrupted or temporarily suspended in the following cases:
- System maintenance;
- Technical errors;
- Power outages or loss of internet connectivity;
- Natural disasters or epidemics;
- Fire;
- War;
- Requests from competent state authorities;
- Other force majeure events.
In such cases, the website will notify customers as soon as possible and coordinate to safeguard customer interests in accordance with regulations.
7. Right to refuse the provision of goods
The website reserves the right to refuse or cancel orders in the following cases:
- Inaccurate customer information;
- Inability to contact the customer for order confirmation;
- Out of stock;
- Signs of fraud detected;
- Incorrect displayed prices due to system errors;
- Customer violations of the website’s trading regulations;
- Other cases as prescribed by law.
In the event of order cancellation due to the website’s fault, the customer will be notified and refunded the full amount already paid (if any).
8. Contact information
Website: Cham Riverside
Hotline: 0888 770 775 – 0987 773 777
Email: info@chamriverside.vn
