Frequently Asked Questions

We recommend booking in advance so our team can prepare your preferred treatment space and schedule, especially on weekends and during peak hours.

Yes. If your plans change, simply contact us in advance and we will be happy to arrange a more suitable appointment.

Yes. Before your experience, our wellness consultants will recommend the most suitable treatments based on your wellness goals, physical condition, and personal preferences.

Reservations made through our website, hotline, or social media channels are confirmed as quickly as possible during our operating hours.

Cham Riverside is an integrated wellness destination featuring Japanese Onsen, Korean Jjimjilbang, Spa & Therapeutic Massage, Tea Ceremony, Workshops, Library, and the Riverside Japanese Restaurant, offering a complete wellness journey for the body, mind, and spirit.

For first-time visitors, we recommend starting with our Onsen & Jjimjilbang Experience or one of our wellness packages. Our team will gladly recommend the most suitable option for you.

Depending on your chosen service, experiences range from 45 minutes to a full day, allowing you to relax at your own pace.

Yes. We offer private spaces and specially designed packages for couples, families, and groups of friends.

No special preparation is required. Cham Riverside provides towels, personal amenities, and everything you need for a comfortable experience.

Yes. All treatment areas are thoughtfully designed to provide privacy, tranquility, and relaxation, with carefully selected lighting, music, and aromas.

Yes. Guests are welcome to unwind in our Relaxation Lounge, Library, or Tea Ceremony Space before returning to their daily routine.

Yes. Convenient on-site parking is available for all guests.

Some treatments can be adapted for pregnant guests. Please inform our team about your condition before your visit so we can recommend suitable options.

We carefully select premium body care products, essential oils, and natural ingredients that align with our wellness philosophy.

We recommend drinking plenty of water, taking time to rest, and avoiding strenuous activities to maximize the benefits of your treatment.

Yes. All facilities are maintained and operated according to strict hygiene and safety standards to ensure a clean, comfortable, and private environment.

Yes. Please notify us in advance if you need to cancel so we can assist you accordingly.

For selected services and peak periods, reservation confirmation may be required to ensure the best guest experience.

Absolutely. Cham Riverside is committed to protecting your personal information and ensuring complete privacy throughout your wellness journey.

Yes. We are happy to assist you with rescheduling whenever possible.

We accept cash, bank transfers, and popular electronic payment methods for your convenience.

Yes. Cham Riverside members enjoy exclusive wellness privileges, including special offers on services, workshops, and seasonal events.

Certainly. Please provide the necessary billing information during payment, and our team will assist you promptly.

Yes. Cham Riverside regularly introduces seasonal offers, member-exclusive promotions, and wellness workshops throughout the year, providing guests with new and enriching experiences.